Part three of three of the sequence of courses «Capacity Development to Enhance Commercial & Technical Utility Management», based on the «Water Impact Guidebook» by Nancy Barnes.

The online courses – consisting of a total of 56 lessons, split up into 8 modules – give a step-by-step introduction to organization development and thus enhance the capacity of local decision-makers to build a new organization or revitalize and improve an existing one (or parts of it).

Content

Module 6 «Social Responsibility of the Water Utility» deals with the moral obligation, utilities have to protect the health and safety of their employees, their customers and the public in general.

Increasing revenues and decreasing costs are the keys to «Financial Sustainability», the topic of module 7. When an organization balances revenues and expenses, it can survive. Every organization needs sources of funding to cover expenses. The module covers as well Non-revenue water and Staffing costs which often weigh heavily on the revenue and expense balance

Module 8 introduces management techniques that can «Improve Operational Performance»: Standard operating procedures, business process analysis, minimum standards for water quality and service levels and quality management.

Target group

Senior managers and supervisors in water and sanitation utilities, associations, water boards or other related organizations and having responsibility for the organization or for a group of people.

Language

English