«ACQUIRE KNOWLEDGE»
LEARNING SECTION: 4 short lessons have to be read between xx and xx.xx 20xx ( one week – total time to complete this step: approx. 6 hours of reading)
1-WATER SECTOR FRAMEWORK
Every water utility exists within a national framework and has a role to play in that framework.
2-ORGANIZATION FRAMEWORK
Most water utilities are formed by a law or agreement that establishes their purpose and scope of authority.
3-LEADERSHIP & COMMITMENT
Strong and effective leadership is essential for an organization to achieve its purpose.
4-GOVERNANCE
The framework and leadership succeed when everyone works according to the principles of Good Governance – with transparency and accountability.