Part one of three of the sequence of courses «Capacity Development to Enhance Commercial & Technical Utility Management», based on the «Water Impact Guidebook» by Nancy Barnes.
The online courses – consisting of a total of 56 lessons, split up into 8 modules – give a step-by-step introduction to organization development and thus enhance the capacity of local decision-makers to build a new organization or revitalize and improve an existing one (or parts of it).
The first course consist of three modules («Framework» | «Organization Development» | «Result-driven Organizations»).
«Framework» wants to show how organizations (including water and wastewater utilities) come into existence and what the institutional and internal framework is all about (Water Sector and Organization Framework; Leadership & Commitment; Governance Aspects).
The next module 2 deals with «Organization Development» and wants to show what an organization can do to succeed. It introduces you to Mission & Objectives, Strategic Analysis & Planning and gives overviews on Job Designs and Descriptions and the various Functions and Structures in an Organization.
«Result-driven Organizations» highlights how managers can bring organizations to life when they set goals, continuously monitor progress, hold people accountable and take action to ensure the desired results.
Senior managers and supervisors in water and sanitation utilities, associations, water boards or other related organizations and having responsibility for the organization or for a group of people.